Privacy Policy

At Uvianta Healthcare and Pharma, we value the trust you place in us. We are committed to maintaining the highest standards of data privacy, security, and transparency in all our operations.

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, platforms, and healthcare solutions.

1. Commitment to Privacy :Uvianta Healthcare and Pharma is dedicated to safeguarding your personal and sensitive information, including medical and healthcare-related data. We ensure that your information is handled responsibly and in compliance with applicable laws and regulations in India.

2. Definition of Personal Information:“Personal Information” refers to any information that can identify an individual either directly or indirectly. This includes:

Name, contact details, and demographic information
Identity and address proof
Medical history, prescriptions, and treatment details
Financial/payment information
Any other data shared during service usage

Sensitive personal data (such as health records and financial details) is treated with the highest level of confidentiality.

3. Purpose of Data Collection: We collect personal information for the following purposes:

To verify your identity
To process orders, prescriptions, and transactions
To provide pharmaceutical and healthcare services
To manage prescription refills and therapy adherence
To improve our services, logistics, and cold-chain operations
To respond to your queries and service requests
To conduct analytics, research, and business improvements
To prevent fraud and ensure regulatory compliance
To communicate relevant updates, offers, and healthcare support

4. Collection of Information We may collect your personal information through:

Website or digital platform interactions
Phone calls, WhatsApp, email, or customer support
Prescription uploads and medical documentation
Service usage and transaction history

Information collected may include:

Name, date of birth, contact details
Address and identification details
Medical prescriptions and health information
Payment and billing information
Communication records and service interactions

We may also collect technical data such as IP address, browser type, device details, and usage patterns.

5. Use of Cookies and Tracking Technologies: Our platforms may use cookies, web beacons, and similar technologies to:

Enhance user experience
Analyze website performance
Improve services and features

You may choose to disable cookies through your browser settings; however, some features may not function optimally.

6. Consent: By using our services, you consent to the collection and use of your information as described in this policy.

If you choose not to provide or withdraw consent for certain data, we may be unable to provide specific services.

7. Disclosure and Sharing of Information:

a. Internal Use

Your information may be used within Uvianta Healthcare and Pharma for operational, analytical, and service improvement purposes.

b. Authorized Third Parties

We may share information with trusted third-party service providers (logistics partners, payment processors, IT services, etc.) under strict confidentiality agreements.

c. Legal and Regulatory Authorities

We may disclose information to government authorities or law enforcement agencies when required by law.

d. Cross-Border Transfer

In certain cases, your data may be transferred within or outside India to facilitate service delivery, with adequate security safeguards in place.

8. Communication:

We may contact you via:

Phone calls
SMS
Email
WhatsApp

For:

Order and service updates
Prescription and refill reminders
Payment and transaction confirmations
Healthcare support and service-related notifications
Promotional and marketing communications

You acknowledge that such communication may override Do Not Disturb (DND) preferences where legally permitted.

9. Data Security:We implement appropriate technical, administrative, and physical safeguards to protect your data, including:

Restricted access controls
Secure servers and encryption practices
Employee confidentiality obligations

Despite our efforts, no system is completely secure, and data transmission is at your own risk.

10. Data Retention and Disposal:We retain your information only as long as necessary:

To provide services
To comply with legal obligations

When no longer required, data is securely deleted or anonymized using industry-standard practices.

11. Updating Your Information:You are responsible for ensuring your information is accurate and up to date.

To update your details or report discrepancies, please contact our support team using the details provided below.

12. Non-Compliance :In case of violation of our policies or terms:

We reserve the right to restrict or terminate services
Remove non-compliant data from our systems fdfdfdf

13. Feedback and Grievances:

We welcome your feedback and are committed to resolving concerns regarding:

Data privacy
Service delivery
Payments and transactions

Email: crm@uvianta.com

14. Changes to Privacy Policy

Uvianta Healthcare and Pharma reserves the right to update or modify this Privacy Policy at any time without prior notice.

We recommend reviewing this page periodically for updates.